Terms and Conditions 99kr – Platform Usage Rules

Acceptance of Terms of Use

These Terms and Conditions constitute a valid and binding agreement between you as the user and 99kr as the platform operator. This document governs all aspects of service usage, including but not limited to gameplay activity, financial transactions, use of bonus features, and interactions with the platform in any form.

These terms apply alongside the Privacy Policy and other policy documents published on the 99kr platform. In the event of any conflict or inconsistency between those documents, these Terms and Conditions shall take precedence as the primary reference.

99kr reserves the right to modify, update, or add to the terms in this document at any time without prior notice. The latest version is always available on this page and takes effect upon publication. Continued use of the service after changes are published constitutes acceptance of those changes.

User Eligibility

To be able to register and use the services of 99kr, you must meet all of the following requirements:

• Be at least 18 years old at the time of registration and throughout use of the platform
• Have full legal capacity to enter into binding agreements in your jurisdiction of residence
• Not subject to any legal condition that restricts participation in digital entertainment activities of this nature
• Act on your own behalf and not as a representative of any unauthorized third party
• Have never previously been blocked or banned from using 99kr services due to a terms violation

Registration and Account Management

Each user is only permitted to hold one active account at 99kr. Creating more than one account, whether using the same or different identity, is a serious violation that may result in the closure of all associated accounts without compensation for any remaining balance.

When registering, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on a valid government-issued ID (KTP/passport)
• A valid date of birth
• An active, verifiable email address
• A phone number registered in your own name
• Bank account or digital wallet details in your own name for transaction purposes

You are fully responsible for all activities that occur under your account. 99kr is not liable for losses arising from unauthorized access to your account caused by your own negligence in safeguarding your login credentials.

Identity verification (KYC) is required before your first withdrawal is processed. This includes uploading a valid ID photo and a confirmation selfie. Our verification team processes documents within a few business hours.

Deposits and Withdrawals

99kr provides deposit and withdrawal services through various local Indonesian payment methods including bank transfer, GoPay, OVO, DANA, QRIS, and ShopeePay. All transactions are conducted in Indonesian Rupiah (IDR) with no administrative fees from the platform.

Applicable deposit terms:

• Deposits may only be made from a bank account or digital wallet registered under the verified user's name
• Minimum deposit amounts vary by method, starting from Rp 10,000
• The platform is not liable for delays caused by banks or third-party payment service providers

Applicable withdrawal terms:

• Withdrawals may only be made to a bank account or digital wallet registered under the same name as the 99kr account holder
• KYC verification must be completed before your first withdrawal can be processed
• The rollover requirement of any active bonus must be met before a withdrawal can be submitted
• 99kr reserves the right to perform additional verification for large withdrawal amounts
• Withdrawals suspected of being linked to fraudulent activity or money laundering may be held pending the completion of an investigation

Bonuses, Promotions, and Loyalty Programs

99kr offers a variety of bonuses and promotions to registered users. Each bonus is subject to specific terms and conditions applicable to that promotion, including turnover (rollover) requirements before bonus winnings can be withdrawn.

General bonus terms:

• Each bonus can only be claimed once per user, unless explicitly stated otherwise
• Bonuses cannot be directly converted to cash without meeting the applicable turnover requirements
• Turnover requirements are calculated based on total bet value, not on winnings
• Games that contribute toward meeting turnover requirements vary — details are available on each promotion's page
• 99kr reserves the right to void bonuses if misuse or exploitation of the promotions system is detected
• Bonuses have a limited validity period — any unused bonus will be automatically forfeited once the specified period expires

Game Rules and Betting

All games available on the platform 99kr — including Slots, Live Casino, and Sports Betting — are operated in accordance with their respective applicable rules. Users must understand the basic rules of each game before participating.

• Confirmed game results are final and cannot be contested
• Technical interruptions during an incomplete game session will be resolved in accordance with each provider's policy
• Bets placed after the outcome of an event is known (late bets) will be voided without compensation
• Sports betting odds may change at any time before an event begins — the odds that apply are those recorded at the time the bet is confirmed
• 99kr reserves the right to void bets suspected of being placed fraudulently, including those that exploit system vulnerabilities or odds display errors

Prohibited Conduct

Use of services 99kr for the following purposes is strictly prohibited and may result in permanent account closure:

• Money laundering — using the platform to conceal the origins of illegal funds
• Fraud — including the use of stolen credit/debit cards, false identities, or fabricated information
• Use of bots or automated software — to manipulate game outcomes or automate bets without authorization
• Collusion — colluding with other players to manipulate match outcomes or betting advantages
• System bug exploitation — exploiting technical errors to gain unauthorized advantages
• Bonus abuse — registering multiple accounts or using another person's identity to claim bonuses repeatedly
• Use of VPN or proxy — to conceal actual location in order to circumvent applicable regional restrictions

99kr employs a multi-layered fraud detection system active 24 hours a day. Detected violations will be acted upon according to their severity, ranging from warnings and temporary account suspension to permanent account closure and referral to authorities if necessary.

Account Security and Password

You are solely responsible for maintaining the confidentiality of your password and account login information 99kryour account. 99kr will never ask for your password via email, phone, or chat without official authorization from the platform.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Never share your login credentials with anyone, including family members
• Enable two-factor authentication (2FA) for an added layer of security
• Contact customer service immediately if you suspect unauthorized access to your account
• Avoid logging in from public devices or unsecured WiFi networks

99kr is not liable for losses arising from account use by unauthorized parties resulting from the user's own negligence in safeguarding their login credentials.

Privacy and Data Protection

99kr is committed to protecting user privacy and personal data in accordance with the applicable Privacy Policy. Data collected is used solely for platform operations, identity verification, transaction processing, and service improvement.

Users' personal information will not be sold, rented, or shared with third parties without user consent, except where required by law or competent authorities. All data is stored with encryption and protected in accordance with industry security standards.

For complete information on how 99kr collects, uses, and protects your personal data, please read Privacy Policy ours.

Limitation of Platform Liability

99kr provides digital entertainment services "as is" and makes no guarantee that the service will always be available without interruption. Our platform is not liable for:

• Financial losses arising from gameplay activity, whether due to betting decisions or game outcomes
• Service disruptions caused by force majeure, natural disasters, or third-party infrastructure failures
• Indirect losses arising from the use of or inability to use the platform
• Content, services, or practices of third-party websites that may be linked to the platform

In unexpected technical situations that affect the integrity of a game or transaction, 99kr reserves the right to void affected bets or transactions and restore the account balance to its state prior to the incident.

Account Closure and Blocking

99kr reserves the right to close, freeze, or restrict a user's account if there is any indication of a breach of these Terms and Conditions, suspicious activity, or at the user's own request.

Users may voluntarily close their account by:

• Contact customer service via live chat
• Ensure all active balances are withdrawn before requesting account closure
• Complete all pending obligations, including any ongoing verification processes

Any remaining balance in an account closed at the user's request will be processed for withdrawal within a reasonable timeframe. For accounts closed due to violations, balances may be frozen for the duration of the investigation.

Changes to Terms and Conditions

99kr reserves the right to amend, add to, or remove any part of these Terms and Conditions without prior notice. Changes will be published on this page with an updated revision date.

Continued use of the platform after changes are published constitutes acceptance of the updated terms. We recommend users check this page periodically to stay informed of the latest applicable terms.

If you have any questions about these Terms and Conditions, feel free to contact our customer service team 99kr via live chat available 24 hours on the platform.