Gaming should be enjoyable — and 99kr is committed to keeping it that way. This page is your complete resource on how we support you to play in a healthy, mindful, and fully controlled way.
99kr's Promise: We don't just provide tools — we actively promote a culture of responsible gaming because we believe the best gaming experience is one played with awareness and self-control.
Six concrete commitments we uphold to ensure this platform is safe for all users
Set your own daily deposit limit directly from your account settings. Once a limit is set, the system will reject any deposit exceeding that amount — no exceptions.
The platform automatically sends a notification when your gaming session reaches the duration you set. This feature helps prevent play time from slipping away unnoticed.
Need a break? Enable cooling-off mode to block access to your account for 24 hours, 7 days, or a full month. This isn't account closure — just a temporary pause that you control.
If you need a longer break, the self-exclusion option is available to block access to your account for up to 6 months or more. During this period, your account cannot be accessed even if you request it.
Set a maximum loss limit you can tolerate in one week. Once the limit is reached, the platform will not accept new bets until the next period begins.
The 99kr customer service team is specially trained to assist users who need information about responsible gaming. Reach them anytime through live chat.
Let's be honest — playing on a digital entertainment platform like 99kr should feel like entertainment, not a burden. When you sit down to play slots or place a sports bet, ideally it's done with a clear head, a set budget, and time you've purposely set aside to have fun.
Unfortunately, not everyone is always in that ideal state. Work pressure, family issues, or habits that develop gradually can cause someone to lose control without realizing it. This is where 99kr exists not just as a gaming platform, but also as a partner that genuinely cares about its users' well-being.
Playing responsibly doesn't mean playing less or not having fun. It's about playing with aware — knowing how much you've spent, knowing when to stop, and knowing that the decision to play is entirely yours — not driven by emotion or situational pressure.
There's a fine line between playing for entertainment and playing that starts to become a problem. Most players never cross that line — they enjoy the games, manage their budget well, and stop when it's time to stop.
But for some people, that line can be crossed without realizing it. The signs are often subtle: playing longer than planned, chasing losses, or feeling uneasy when not playing. Recognizing these signs early is the most important step you can take.
99kr provides tools that help you keep yourself on the safe side — not because it's required, but because we genuinely care about every user's long-term experience.
One of the best habits a player can have is setting a clear entertainment budget — an amount you're comfortable losing without any meaningful financial impact. Think of it like a budget for a movie or a nice dinner out: it's money spent on an experience, not an investment expected to return a profit.
With this mindset, winning becomes a pleasant bonus, and losing doesn't feel like a disaster. The daily deposit limit and weekly loss limit features at 99kr designed specifically to help you apply this mindset consistently.
If you recognize two or more of the signs above in yourself, it doesn't mean you "have a problem" — but it is a good moment to talk to someone. The 99kr team is ready to help with full respect and without judgment.
All these features can be activated directly from your account settings — no need to contact anyone if you prefer not to
Set a maximum deposit amount per day, week, or month. Limits can be lowered at any time, but increasing them requires a 24–72 hour waiting period.
Set the maximum loss you're comfortable with over a given period. When the limit is reached, no new bets can be placed until the period resets.
Set a maximum session duration. When the limit is reached, the session will end automatically with a 5-minute warning beforehand.
Choose a self-exclusion period from 1 month to permanent. During the active period, your account cannot be accessed even if you request early reinstatement.
How to enable: All tools listed above are available in the Account Settings → Responsible Gaming. Changes take effect immediately upon saving — no waiting period to lower limits or activate a break.
Your privacy is protected: Your use of these features is completely private. No notifications are sent to anyone else, and nothing on your profile indicates you are using these tools.
No one knows your situation better than you do. Take 2 minutes to answer the following questions honestly:
Have you ever played longer or spent more than you originally planned?
Have you ever tried to cut back or stop playing but found it difficult to do so?
Do thoughts about gaming often pop up while you're doing something else?
Have you ever played to escape problems, sadness, or feelings of discomfort?
Has anyone close to you ever expressed concern about your gaming habits?
Have you ever lied about how much time or money you've spent gaming?
If you answered "yes" to two or more questions, consider speaking with the 99kr support team or enabling one of the control features available in your account. There's nothing wrong with asking for help.
Having access to the tools alone isn't enough — here's a practical guide to making the most of them:
Before your first session this month, decide on a total entertainment budget to allocate for gaming and set it immediately as your deposit limit.
Set a maximum session duration when you log in. For most people, 1–2 hours per session is a healthy limit.
Periodically open your transaction history and gaming activity in the dashboard. Seeing real numbers is often much clearer than relying on memory.
If you've just hit a losing streak and feel frustrated, this is the right time to cool off rather than keep playing to "break even".
The 99kr customer service team is trained and ready to help without judgment. Conversations are confidential and you can start one anytime via live chat.
Answers to the most frequently asked questions about responsible gaming at 99kr
Choosing to ask for help is a sign of strength, not weakness. If you or someone you know is struggling with gaming habits, here are some steps you can take:
Talk to the 99kr team — Our customer service team is trained to handle conversations about responsible gaming with full empathy and zero judgment. These conversations are completely confidential.
Enable the available tools — You don't have to wait until things feel "seriously out of hand". Using deposit limits or a cooling-off period as a preventive measure is a smart decision anyone can make.
Talk to someone close to you — Sometimes, talking to a trusted family member or friend can make a real difference. They may have noticed things you haven't yet.
99kr is committed to always being a platform that puts user well-being above all else. Every feature, every tool, and every policy we implement always considers the long-term impact on user health — not just the numbers on our dashboard.
Available 24/7 directly on the platform. Our team is trained to assist with responsible gaming topics confidentially and without judgment.
All self-control tools are accessible directly from the Settings → Responsible Gaming menu in your account.
For formal requests related to self-exclusion or permanent account deletion:
[email protected]A platform offering thousands of top games alongside tools to ensure you always play within healthy and enjoyable limits.
This platform is for users aged 18 and above. Please play responsibly.